Terms & Conditions for Reupholstery and Chair Making Services – Chadwick’s of London
The following terms and conditions apply to Chadwick’s of London ("The Company") and its relationship with clients and potential clients for reupholstery, chair making, and furniture restoration services.
1. General Terms & Conditions of Business
1.1 Quotes & Prices
1.1. All quotes/estimates are valid for 30 days from the date of submission.
1.2. Quotes/estimates are based on information provided by the Client, including quantities, materials, and scope. Quotes may change if client requirements change.
1.3. Unless otherwise stated, delivery, collection, materials, and VAT are charged extra.
1.4. If no fixed price is agreed, our standard hourly rate of £100 applies.
1.5. The Company reserves the right to alter the hourly rate as business needs dictate.
1.6. Quotes are based on current costs and may be amended after acceptance to reflect changes in production costs.
1.7. Timeframes for completion are estimates only.
1.8. Delivery times depend on the Client providing all required information, materials, and approvals promptly.
1.2 Methods & Materials
2.1. The Company reserves the right to subcontract any part of an order.
2.2. Any materials (e.g., fabrics, foams, trimmings) supplied by the Client must be of suitable quality and quantity. Additional work due to unsuitable or insufficient materials may incur extra charges.
2.3. The Company is not responsible for the suitability, performance, or final appearance of customer-supplied materials. All work using such materials is at the Client’s risk.
2.4. The Client shall indemnify the Company in respect of any claims, costs, or expenses arising from the use of materials or instructions supplied by the Client, including infringement of third-party rights.
2.5. All design concepts, patterns, and intellectual property created by the Company remain its property unless otherwise agreed in writing.
2.6. The Client’s furniture and property, while with the Company or in transit, are at the Client’s risk unless otherwise agreed. Clients are advised to insure valuable or antique items.
2.7. The Company may charge for storage of goods retained at the Client’s request, or for items left before or after completion of work.
2.8. If expedited delivery is requested, the Company is not liable for defects resulting from rushed work. Any additional costs will be charged to the Client.
2.9. The Company reserves the right to refuse to work with any materials or items it deems illegal, unsafe, or infringing third-party rights.
1.3 Invoices & Payment
3.1. Payment is due within 30 days of invoice unless otherwise agreed in writing.
3.2. The Company reserves the right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 for overdue payments.
3.3. All work remains the property of the Company until payment is received in full.
3.4. All invoices are subject to UK VAT at the current rate unless a valid exemption is provided.
3.5. Payments must be made in UK Pounds Sterling.
3.6. Work completed during a project may be billed as Work in Progress (WIP).
3.7. Costs incurred due to the Client’s neglect or default may be charged to the Client.
3.8. The Client shall pay for any preliminary work requested. A 50% rejection fee applies if the Client cancels after work has commenced.
3.9. Overdue payment may result in suspension of work or delivery without notice.
3.10. The Company may require a deposit of at least 50% before work begins, especially for new clients or large projects.
3.11. Returned payments incur a charge of £50 per occurrence.
1.4 Approval of Work
4.1. Samples of fabrics, finishes, or photographs of proposed work may be submitted to the Client for approval. Once approved, the Client cannot claim dissatisfaction based on these samples.
4.2. Any changes after approval may incur additional charges and extend delivery times.
1.5 Customer’s Own Materials & Antiques
5.1. The Company is not liable for defects, shrinkage, colour loss, or damage in customer-supplied fabrics, foams, or trimmings.
5.2. The Company will take reasonable care with antiques or delicate items but is not responsible for pre-existing damage or age-related deterioration.
1.6 Collection, Delivery & Storage
6.1. Collection and delivery of items can be arranged at additional cost, unless otherwise stated.
6.2. Risk in items passes to the Client upon collection or delivery.
6.3. Items not collected within 30 days of completion may incur storage charges or be disposed of after written notice.
1.7 Care Instructions
7.1. The Client is responsible for following care and maintenance instructions for finished items. The Company is not liable for damage due to misuse or failure to follow these instructions.
1.8 Insolvency
8.1. If the Client is unable to pay debts or is subject to insolvency proceedings, the Company may cease work and charge for work already carried out.
1.9 Force Majeure
9.1. The Company is not liable for failure to perform obligations due to circumstances beyond its control.
1.10 Information Provided by You
10.1. The Client warrants that all information provided is correct and agrees to notify the Company of any changes.
1.11 Indemnity
11.1. The Client shall indemnify the Company against all liabilities, actions, claims, losses, or expenses arising from breach of this Agreement or use of customer-supplied materials.
1.12 Limitation of Liability
12.1. All terms relating to services supplied, not expressly stated in these terms, are excluded to the fullest extent permitted by law.
12.2. Nothing in these terms excludes liability for death or personal injury due to negligence.
12.3. Claims must be notified within one year of the issue arising.
12.4. The Company is not liable for indirect, special, or consequential loss, damage, or expenses.
1.13 General Terms
13.1. These terms are governed by the laws of England.
13.2. The Company is not liable for delays or failures due to causes beyond reasonable control.
13.3. All quotes, briefs, and documents are commercially confidential.
13.4. These terms, together with referenced documents, form the entire Agreement.
13.5. Notices may be sent by email or post to the address provided.
13.6. Headings and numbering are for convenience only.
13.7. No joint venture, partnership, or agency relationship is created by this Agreement.
13.8. The Company reserves the right to revise these terms at any time.
13.9. If any provision is found unenforceable, the remainder shall continue in force.
13.10. This Agreement takes effect on the date services are ordered.
13.11. The Client may not assign this Agreement without the Company’s written consent.